Resource Guide

E-Commerce Products: Development and Branding

This resource guide was created for e-commerce businesses who are new to the product development cycle, as well as how to establish and grow a brand. 

In particular, this guide focuses on what you can expect when you decide to move towards customizing a successful generic product, or even when you decide to develop a novel product that doesn’t yet exist on the market. Our experts also cover when to focus on customizations specific to branding and how to prioritize branding investments. 

By the end of this module, you will have an in-depth understanding of how a typical e-commerce product is developed, and you will have a general guide of what it means to establish a brand, as well as what branding steps to prioritize based on your specific product.

 

We recommend starting with the “How Production Works” module.

EcommOps is a full-service fulfillment center based on Shenzhen, China. Since 2018, we’ve served hundreds of clients, fulfilled millions of orders, and supported 9+ figures in total sales volume.

Clients start working with us after they had about 500+ orders per month. We have help online brands to sustainably scale up to 7 and 8 figures!

When You're Ready to Scale, It's Time to Explore Direct from China Fulfillment.

Shipping directly to customers from China has fundamentally changed how our clients operate, enabling growth while reducing costs and minimizing risk.

5 to 8

Days Direct to
Customer Shipping

90%

Less Cash
Tied in Inventory

1 to 3

Months Faster
Go to Market

50%

Lower Worldwide
Shipping Costs

About Us

EcommOps: The Leader in China Order Fulfillment

We started our business committed to helping ecommerce businesses efficiently fulfill customer orders directly from China. Now, we’ve grown to help businesses streamline their entire supply chain, leveraging direct-from-China order fulfillment to add inventory flexibility and less cash flow risk.

 

If you already work with a China supplier (or are interested in doing so), our services might be the secret ingredient your supply chain has been missing. Fill out our form, and our team of experts will be in touch to review your business and to see if EcommOps is a good fit for your China order fulfillment needs.

China Order Fulfillment

WE’RE EXCITED ABOUT THE POSSIBILITY

OF WORKING WITH YOU

to add flexibility to your supply chain

Please let us know if you have any questions:

"EcommOps is the best China fulfillment service that I’ve worked with. They are reliable, efficient, and truly act as a partner to help achieve your brand’s goals. Can’t recommend them enough!"
Gabriel St-Germain
Top Ecommerce Expert

Ready to Get Started?

Frequently Asked Questions

Still not sure? Find answers to your questions here

EcommOps is a China-based fulfillment center that helps businesses scale their existing infrastructure in the most cost-effective ways. By reducing overall risk and increasing flexibility over time, we aim to become your all-inclusive logistics solution across your entire supply chain.


Our international team with years of experience in direct-from-China fulfillment creates catered, efficient solutions for our clients. We ship to more than 30 countries around the world, and EcommOps has a proven track record of helping businesses scale while managing (or even reducing) operating costs.

Because we want to be able to become your All-In-One China Supply Chain solution, we offer world-class services for everything regarding supply chain logistics:

Fast Shipping

We can deliver express shipping times to the US and most major countries in as little as 4-8 days (or 7-12 days for the rest of the world). Our expertise often allows us to compete with local fulfillment times.

Order Fulfillment

Our expert team fulfills orders within 24 hours, and this holds true regardless of how much you scale your business. Our warehouses and facilities can support small increases to exponential increases in order volume while maintaining clear, direct communication with our clients.

Warehousing

Warehousing is a key element to creating a stable supply chain for your customers. We receive your orders from China-based suppliers to the warehouse in days, not weeks or months like with traditional freight shipping. Fulfilling directly from warehouses while avoiding bulk ordering allows for more flexibility, less upfront risk, and better cash flow for our clients.

Factory Relations

We have established close-knit relationships with suppliers in China, allowing us to help our clients source products. Whether you’re looking for improved versions of products you sell, or you want to want to make something brand new, EcommOps has the expertise and supplier relations to make it happen.

If you already have a supplier you’re happy with, there’s no need to change. We can simply handle communication with them and manage standard logistics while letting you know if we find a product that might be a better fit.

Branding and Customization

One of the biggest challenges of any ecommerce store is establishing a brand that stands out. Branding consultation and product customization are services that we regularly provide to our clients, including services like

  • Brand-focused packaging
  • Product customizations
  • Product iterations
  • General branding consultation

If you have a great product, then branding might be the missing piece to success, and EcommOps can help!

 

Customized Technology Solutions

An efficient back-end logistical system can make or break your supply chain, and our development team is an expert in making sure your business is on the right track. If you’re looking to replace your current online system (or you’re establishing a store for the first time), we offer ready-made integrations with Shopify, WooCommerce, Amazon, and most other major platforms.

Our team can also develop custom APIs for any platform or custom funnel, which will ensure that every order that comes through your store is passed along to us without needing your direct involvement. Customized tech solutions are a great way to make sure your back-end process is truly automated, letting you focus on other aspects of your business.

Quality Control

We have a physical presence in China, which allows us to implement and supervise quality control processes. We make sure that your chosen supplier is following quality control protocols, and then our direct team will test the entire supply chain, all the way to when products arrive to customers.

We make sure to deliver samples, photos, and videos, so you can have peace of mind knowing that your products are being delivered in the exact way you had envisioned.

 

Other Services

This is a general description of the services we provide, but we also offer less frequent, more niche services for our clients. If you’d like to know more about what EcommOps can specifically offer your business, contact us! We’ll let you know how we can help and whether our services fit your business.

We offer advantages that are hard to find from a single provider. If you partner with us, you can expect:

  • A dedicated team of experts with years of working in fulfillment
  • A one-stop-shop for your supply chain logistics needs, including sourcing, inventory management, warehouse management, fulfillment, branding, customization, shipping, and returns management
  • Shenzhen-based fulfillment warehouse
  • Bilingual support (English and Mandarin)
  • Consistent, frequent communication
  • 100% transparency policy in how we find the best solution for your business
  • Services catered specifically to your business and scaling goals

If you’re curious about how our advantages can help your specific business, we would love to talk to you about what we offer. Fill out this form, and our team of experts will be in touch shortly.

We’re able to offer specialized support because we only work with specific kinds of businesses. For example, our services are not a good fit for startups or for businesses with low order volume. In general, these are the businesses that are a good fit for our services:

  • Successful dropshippers transitioning to traditional fulfillment: Successful dropshipping stores will eventually hit the ceiling in how profitably they can scale. If you run a traditional dropshipping business with high order volume (30-35 orders per product per day), you may be a great fit for the services we provide.
  • Traditional businesses that already work with suppliers in China:: Many businesses have felt the struggle of bulk ordering the past few years with crazy swings in demand and product availability. Many businesses that already work with China-based suppliers come to us looking for a solution to fulfill orders in China warehouses and avoid bulk ordering. Direct-from-China fulfillment erases the headaches of bulk orders while still providing comfortable profit margins for businesses.
  • Businesses that want multiple fulfillment options: You don’t have to choose between local fulfillment or China fulfillment. Many businesses come to us to establish hybrid logistics, which allows them to take advantage of bulk ordering and local fulfillment while relying on China-based fulfillment to fill in the gaps of unexpected swings in demand. This helps to prevent overstocking inventory while avoiding the risk of selling out too quickly, especially during busy seasons like Q4.

You may not be sure whether or not your business is a good fit for the services we provide. If you aren’t sure but are interested in partnering with us, fill out our contact form, and our expert team will be in touch to review your business and see if we’re a good match!

It’s easy! First, take a look at your numbers and see if your business might be a good fit for our services. We require businesses to have 30-35 orders per day, per product, or provide an upfront commitment of 500 units. If you hit that threshold, then the next step is to contact us

Our team will get in touch and will ask you a few questions to see if there are any immediate roadblocks for your business to partner with EcommOps. From there, you’ll have a conversation with our sales executive, who will explain how EcommOps can help improve your supply chain, including:

  • Pricing
  • Shipping options
  • Processing times
  • Branding services
  • Packaging
  • Customizations

Our sales executive will also answer any questions you have about the services we provide.

After that meeting, we’ll send you a quote for services, and if you decide to move forward and test what we offer, you’ll send payment and EcommOps will begin to implement the fulfillment strategies that our sales executive outlined. We will still be available to answer questions, address concerns, and keep you updated on the implementation and execution of our services.

We accept bank transfers to our USD accounts, and strongly encourage clients to use TransferWise to make easy and secure payments. In certain instances, we may accept payment through other methods as one-time courtesies, though clients should be prepared to use bank transfers.

As a company looking to be your all-in-one service for your supply chain needs, we take special pride in the level of customer service we provide. Our customer service starts with your first contact with our team and continues as you continue to build a business relationship with EcommOps.

We have a lot of tools at our disposable to consistently provide outstanding customer service, including:

  • Fluent English speakers
  • Bilingual support, including Mandarin, German, French, Spanish, and other languages
  • An international team that allows a response to questions in less than 24 hours
  • Hand-picked experts providing guidance in their niche areas of expertise

Our goal is to establish long-term relationships with our clients, which is only possible when you invest in providing the high level of customer service that EcommOps offers.

Our average, worldwide shipping time to any of the 30 countries we service is 7-12 days. Our express shipping times for U.S.-based customers and other major countries is 4-8 days.

You can fill out this form, and our team will be in touch for your initial meeting and review. Once we’re formally working together, you’ll have access to a 24/7 chat line, and you can contact us via our social media channels (like YouTube, Instagram, and LinkedIn).