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Frequently Asked Questions

Find answers to your questions here.

We currently require a minimum of 50 orders per day per product. If you do not have that type of volume yet, but you’re confident about the product, we can still work with you. You’ll just need to commit to a minimum of 500 orders to get started.

The time it takes to prepare a quote depends highly on the product itself. We typically respond in 3 to7 business days, but sometimes it may take longer, and we may reach out for additional questions.

The reason we take longer than other suppliers is that for every product we call the factory (rather than just source on Alibaba) to ensure we start with a good relationship and ensure best quality of products sourced.

We quote you on the total order cost, including the product cost and shipping cost for each country. There are no additional hidden fees on top of these costs.

We ask for you to pay for roughly ~3-5 days worth of orders upfront (or 500 orders worth if you choose that route). Once you send us the confirmation screenshot of the payment we will start ordering inventory for you. However, we cannot start fulfillment until the payment arrives at our account (usually 2-5 days, depending on the country)

This is NOT a deposit – once we start fulfilling we will continue to calculate as your balance draws down in a shared google sheet. Once your balance gets too low or negative our team will let you know. As long as you make another transfer (and provide us the screenshot) within one business day we will continue to stock inventory and fulfill it for you.

We always source from large, established factories with a strong track record, and make sure that they have in place proper QC (quality control) processes. Additionally, we conduct our own QC to ensure that the products we are shipping out are of high quality.

Sometimes though, especially for newer products on the market, there may be some unforeseen defects. In these cases please provide us your customer feedback and we will continue to iterate with our factory to ensure constant improvements to make sure you have the best version of the product currently on the market.

When we have stock of your product we process all orders within 24 to 48 hours during business days (Monday to Saturday).

When we first work with a product it may take between 1 to 4 business days to stock your first batch. Once you have consistent volume we will continue to order batches of inventory ahead without you having to worry about it. However, please keep us in the loop with your marketing activities so we know when to scale up or scale down our ordering.