A China shipping fulfillment service is a company (part of a company’s offerings) that helps ecommerce businesses with shipping products from China to customers worldwide. Specifically, when customers place orders through an online store, a shipping fulfillment service will receive, process, and ship those products directly to customers on behalf of the businesses they work for.

As a service provider, EcommOps works with ecommerce businesses to determine the best way to ship their products to customers all around the world. We’ll also provide the necessary resources and support to make sure that the products are delivered safely and on time.

Partnering with a China shipping fulfillment service can bring some incredible benefits.

• Time Savings. A fulfillment service will save your business a tremendous amount of time due do the scope of services they provide. Most services will offer warehouse management, inventory tracking, order fulfillment, and returns management. When your business no longer has to spend time managing those processes, you’ll be free to focus on other aspects of your operations as you see fit.
• Quality Control: Most service providers will give you more control over the quality of your products. The fulfillment service will be able to notice product problems as soon as they get to the warehouse, as opposed to you having to wait for a bulk order to reach your domestic warehouse (or having to hear about quality complaints directly from customers, which will hit your bottom line and your brand authority).
• Cost Savings: While you do have to pay a shipping fulfillment service for their work, the cost is often offset by the savings they provide. They can help you negotiate better prices from your supplier, increase product quality (and in turn reducing returns), and they can help you find more efficient shipping routes, saving you on shipping costs.
• Improved Customer Experience: Finally, when product quality improves and shipping times are consistently reliable, your customers have a better experience with your brand. This can help reduce returns, increase repeat customers, and improve the overall reputation of your brand.

The cost of a China shipping fulfillment service will vary depending on which provider you choose and what specific services you need.

For example, some of the services that EcommOps provides include:

• Order Fulfillment
• Factory Management
• Supplier, Product
• Receiving
• Warehousing
• Pick & Pack
• Standard Packaging
• Labeling of your products with your branding
• Tracking of shipments and delivery status updates to you and your customers

We offer superior fulfillment services that other companies can’t match, including:

• Order fulfillment in one business day
• 5-8 day direct-to-customer shipping
• International shipping rates 50% less than competitors
• Local fulfillment
• Excellent customer support
• Shipment tracking

EcommOps is also more than just a shipping fulfillment service. In addition to helping fulfill orders, we can also help your business:

• Source products from the best suppliers
• Manage warehouse storage and inventory systems
• Offer branding consultations and product customizations
• Manage iteration planning
• Execute API integration
• Any other aspect of your supply chain that you’re ready to improve and streamline

Yes! Our China offices are located in Shenzhen, which is a hub that historically caters to the ecommerce industry. It’s one of the many reasons why we’re able to offer efficient, fast order fulfillment at affordable rates for our clients

Yes. We offer all services you would need to receiving, organizing, and shipping inventory to customers. We also offer services that can help to manage your entire supply chain, like shopping cart integrations for your online store, product sourcing, and branding expertise.

We operate out of Shenzhen, a manufacturing hub with a special focus on the ecommerce industry.

While we will sometimes partner with dropshipping stores, we have found that most traditional, established businesses with high order volume are usually a better fit for the services we provide.

While you’re able to choose which services you want us to offer, EcommOps can handle all services associated with managing your order fulfillment warehouse. In fact, we are also able to manage the entirety of your supply chain, starting at helping you find a factory to make your product, all the way to making sure your customers get their orders in an acceptable amount of time.

If you decide you want to partner with EcommOps, and we determine that our services are a good match for your business, we’ll choose the ideal shipping company, shipping route, and shipping method that should be used to help your customers get their orders as soon as possible.

Due to overwhelming demand, we are selective in the clients we partner with. At this time we require a minimum of 50 orders per day or a 500 unit initial commitment to get started.

You can fill out this form to apply, and we’ll be in touch about how we might be able to partner with your business.

Ecommerce shipping and fulfillment services are a way to describe services provided to traditional ecommerce stores (or businesses that rely on online ordering). When a customer places an online order, it still needs to be packaged and shipped, which is referred to as fulfillment. Shipping and fulfillment are one of the most crucial parts of running an ecommerce store because:

• Fast fulfillment and shipping directly impact the customer experience. If you have slow fulfillment (or it takes a while from the time the customer orders to when the order is shipped), it will make it far less likely for customers to order again. Likewise, fast fulfillment can make it seem like shipping is fast (even if the actual shipping time is average).
• Fulfillment costs money. Businesses have to pay warehouses to store inventory, receive orders, and fulfill those orders, and when a business operates entirely online, fulfillment costs are likely to be high. Making sure your not overpaying for fulfillment services is crucial to making sure you can effectively scale if you anticipate order volume to increase.
• Efficient fulfillment is crucial to scaling. If you don’t have a good fulfillment system in place, but you try to increase order volume anyway, it can spell disaster for your brand. You’ll run into issues like:
  • slow order fulfillment
  • poor inventory tracking (customers may be ordering products that are out of stock, or products may show out of stock when they’re sitting in the warehouse)
  • low product quality, especially if products are damaged or improperly stored
  • higher returns, especially if product quality begins to suffer

This is why many ecommerce businesses look to a third party, like EcommOps, to provide shipping and fulfillment services.

While the process can vary from business to business, there is a general process most ecommerce businesses can expect when looking at the order fulfillment and shipping process.

• First, a customer places an order through your online store.
• Once it processes successfully, that order is routed to the inventory warehouse, where it is prepared to be shipped. Usually, customers will receive an automated message that the order has been received.
• This process includes putting products in branded packaging, as well as any protective packaging that may be required.
• Once fully prepared, the product is placed on specific shipping lines (like the options we’ve listed above). Different products will use different shipping lines depending on the niche, safety, and selected speed.
• Customers generally receive a notification that the product has been shipped. This usually includes an estimated time of arrival and a shipping number to track progress.
• The product follows the shipping line until it is delivered directly to the customer.

Shipping rates will be dependent on the specific product your business sells, where your supplier is, and where your customer base is located. EcommOps specializes in providing our clients with the most efficient shipping lines, allowing for a happy marriage of fast shipping and low prices. Our depth of experience with fulfilling orders for ecommerce businesses through Shenzen has allowed us to become shipping experts. If your business is ready to partner with EcommOps, you’ll have access to the best, and most affordable, shipping lines for your industry.

Yes. EcommOps deals exclusively with high order volume. We require most businesses to have an order volume of 50 orders a day (per product), and we are positioned to help businesses scale to higher order volumes.

We do. In addition to making sure your orders are fulfilled and shipped successfully, EcommOps can manage your entire supply chain. This includes:

• Product Sourcing
• Inventory Management
• Warehouse Management
• Order Fulfillment
• Multiple Shipping options
• Branding and Packaging
• Returns Management

We strive to be a one-stop-shop for our clients so we can create a connected, integrated system that touches on every aspect ecommerce.

Yes, if you have a Shopify store we have integrations in place so we can directly receive the orders that come to your store instantly to our warehouse and fulfill them directly. We also have different types of integrations for stores other than Shopify as well.

We do offer air shipping, as well as multiple options for traditional ground shipping. Our experience has allowed us to test all possible shipping lines from Shenzen, the ecommerce hub in China. Based on your specific product, air shipping may or may not be the most cost-efficient solution, and we can consult on the best shipping method that meets your business needs as well as the needs of your customers.

In general, air shipping is the most expensive, but if your products are lightweight and standard size and shape, it may be a potential option to offer customers air shipping as a faster shipping option.

Because we are an all-in-one service, we have different types of fulfillment and sourcing services available and adaptable to your needs. If you have a store and would like us to source and fulfill for you, to work as a 3PL, create a direct relationship with a manufacturer you found for your specific product, ship directly to your warehouse, etc, we can probably make it work.

The exact fee for ecommerce fulfillment, as well as related costs, will depend on numerous factors. Specific products cost, like fragile or hazardous products, will cost more to fulfill. When you partner with EcommOps, we’ll give you a complete overview of the specific fees you can expect with fulfillment (as well as why those fees are in place). We pride ourselves on transparent pricing, so our clients are never surprised by hidden fees or unexpected charges.

EcommOps offers return services (as well as any service required in the supply chain for your ecommerce store.). The process of returns will vary from business to business, though the general process looks like this:

• A customer decides to return a product. They request a return label, which triggers the return process.
• The product is shipped back to the warehouse. During this time, customers can track the progress of their return.
• The warehouse receives the return. A refund is issued to the customer, and the product is restocked into inventory (if applicable).

We handle the entire returns process, including communicating shipping information to customers and restocking inventory. An efficient returns process can help you save money on reusable inventory and efficient shipping, and can still create a positive interaction with the customer, making them likely to buy from you again.

Not all industries need a robust returns management system, especially businesses that don’t offer returns or expect customers’ returns to be rare. However, if your business sells products that can be easily damaged, an efficient returns management system will be pivotal to keeping costs from spiraling out of control.

The return rate is going to be product, industry, and business specific. It will be determined by factors like:

• If you offer free returns to customers or not
• What kind of product is being returned (like if it is heavy or needs unique packaging)
• Where your primary customer base is (which determines the shipping length of the majority of your returns)

EcommOps will provide clear, transparent pricing for returns so you won’t be surprised with hidden fees.

We provide one of the highest levels of customer service possible for ecommerce businesses. It has been a cornerstone quality for our company to maintain long-term relationships with our clients, and to receive referrals from clients that have been exceptionally pleased with our service. We encourage you to reach out to us, and we’ll go over in-depth the kind of customer service we provide.

The size of packaging that is allowed depends on the shipping line you decide to use, as well as the kind of product you’re shipping. For example, air shipping will require much smaller packaging than other forms of shipping, since you can be charged for how much volume your products take, not just their weight. If you’re unsure about the size of packaging you should use on specific shipping lines, EcommOps can help. We are experts in navigating the multiple shipping lines available from China, and we can even help change your packaging to be more cost-effective.

Not sure what kind of packaging you should use to support your brand? EcommOps can help there, too. We’ve helped dozens of businesses create a stronger brand message through appropriate packaging. If you’re struggling to make your brand distinct, especially if you sell a generic product, better packaging could be the element you’re missing, which is one of many services we offer.

We do offer ecommerce warehousing. Warehousing is a key step for businesses looking to reliably scale (especially businesses that may have been operating in a traditional dropshipping model). Our specialty is China warehousing since we have a physical presence and years of experience working in Shenzen, China. If you already work with a supplier out of China, then a China warehouse for direct fulfillment is the next logical step, and EcommOps specializes in direct fulfillment through warehouses in China.

If you have at least 50 orders a day (per product), then it’s likely time to start moving towards a fulfillment strategy that can accommodate a scaling business with increasingly high volumes of orders. EcommOps is here to help, and we’d love to talk to you about whether the services we offer would be a good fit for your business.